Feature Requests
Welcome Rex Users!
Let us know what you really want out of the system you use in your businesses every day!
Please include as much detail as possible about what the feature is and how the feature would make your life easier – this will encourage other rex users to vote for your request rather than creating a duplicate idea. The more votes you get the quicker your idea will come to our attention :)
How it works:
- You can add as many new ideas here as you like but each new idea that you add will cost you one of your votes.
- You have ten votes to use. You can distribute these however you like with a maximum of 3 on any single item. You can remove a vote if you change your mind and put it elsewhere.
- If you have voted on an item that is then implemented, you will get those votes back to use again.
Remember – no request is too small :)
Happy voting!
324 results found
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Processing Leads - multiple options
When processing leads -
Myself and my team like to use the feature of emailing first before calling at an allocated time slot to ensure we're not sporadically getting back to enquiry throughout the day.
To ensure we are however acknowledging the enquiry as quickly as possible we send the email. As we have two agents on all listings, I believe it would be a great feature if when someone emails a lead, an icon comes up letting both parties know that the lead has been emailed and therefore the only action required is a call and for the lead…3 votesIn the latest leads update you can now see if an email has been sent to the lead — or if any of the other actions have been taken!
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viewing confirmation
automatic emails sent to person viewing and owner of property when a viewing is confirmed with traffic light system as you confirm viewing with all parties
4 votesThanks for the great suggestion! We already have the ability to send confirmations to guests, but only recently have we introduced the ability to send confirmations to vendors/owners.
See our blog post for some more info: https://www.rexsoftware.com/blog/vendor-confirmations-automated
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Please can we have the Rosie Calendar added to pocket
Hi can we have the Rosie calendar added to pocket? We can then see our appointments directly in pocket. We will be able to see contact details to call straight away if block viewings etc. Book future appointments.
1 vote -
Calendar - auto SMS attendee reminders
When entering an appointment in the Rex calendar, it would be amazing if you could just tick a little box that will send an automated SMS template to the attendees reminding them about their appointment time, say 24 hours (would be even better if this was customisable as well) before their appointment.
As real estate agents have minimal time as it is, this would greatly assist our team in regards to making sure that all appointments run smoothly and to minimise the risk of no show's.
2 votesThanks for the suggestion. This was implemented a while ago for guests, and only recently for vendors. We support the ability to send emails and text messages too.
More info at our blog here: https://www.rexsoftware.com/blog/vendor-confirmations-automated
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Reminder automatically assigns to the user creating the reminder
When you Add a reminder it automatically assigns to the user creating the reminder not the record owner
3 votesThanks for the suggestion. We have altered this functionality, so now when you create a reminder, it will default to the record owner. However, the option remains to assign it to someone else with the dropdown.
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Option to Archive instead of Trash a Contact
When a contact is trashed, all related historical details are removed ie associated contacts, listing & properties, and the contact no longer appears in basic search results.
For continued integrity of the historical data in the CRM, it would be great if you could chose to ARCHIVE instead of Trash.
By doing this, all relevant information is still attached to the contact for historical purposes but the contact is no longer an "active" contact, they are marked as Do Not Contact and have an Archived status and tag.
This means, if you search for the trashed contact (or related historical…
3 votesThank you for the suggestion. We have added the ability to archive a contact. On the contact record screen, click the “More” dropdown and select “Archive”. See the attached screenshot.
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Brochure SMS charges REX not Phone on Pocket!
When you SMS 'brochure' from pocket at the open home, the SMS charge is from REX not the phone like it claims. Can this be rectified ASAP?
92 votesGood news: this has been resolved in our latest open homes release! In the Pocket Settings menu, you can now choose to have ebrochures send either via Rex, or via your Phone.
You can read more about the other exciting improvements we’ve made here: https://www.rexsoftware.com/blog/streamline-open-homes-experience/
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Open Homes In Pocket need to become more simple
When using Pocket at an OFI it is very difficult to multi-task between signing people in, sending contracts, adding buyers notes and editing/adding emails etc. Having used other open home apps such as Homepass, I know the process can be much simpler.
I believe it was just dumbed down to quickly check buyers in, send contracts and add notes it would work much better. Then if agents want to do the more technical stuff they can use the contacts section f pocket.
Thanks
Thanks.
36 votesWe’re excited to let everyone know that we’ve released an overhaul to our open homes feature, streamlining it significantly in order to let you do more with less tapping around.
Read more on our blog post: https://www.rexsoftware.com/blog/streamline-open-homes-experience/
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Zapier
It would be fantastic to see a Zapier integration for Rex - the possibilities would be endless.
we'd use it to integrate with Facebook Pages to automate our organic listing content. Also to feed leads from Facebook back into Rex.
17 votesWe've had a Zapier integration for a few years now
Feel free to learn more about the integration and get started using Rex and Zapier together
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Ability to search and find contacts by mobile numbers on country code in pocket and rex
Given the various formats that mobile numbers and landlines can be provided to agents and property managers in, its frustrating to have to search twice or more to determine if a contact is already in the system, due to the prefix formatting. This simple change could save lot of time for agents and admin staff.
7 votesWe have introduced more robust searching in the CRM, so you can search for contacts by their mobile number, regardless of their prefix. Our smart search engine treats '04' and '+614' and '614' as the same thing so the results are resilient to various formats. This functionality will also be coming to Rex Mobile's global search too in the future.
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Bulk SMS via Pocket to ALL attendees for ALL previously held OFI's
Ability to send a bulk SMS through Rex Pocket to all of my recorded contacts that have attended every open home/private for a given property (I.e. all attendees that are recorded under a given property as inspecting). This is currently only possible through the Rex web application but not through your mobile/tablet application.
58 votesGood news everyone – this is now available! As part of our recently released Open Homes overhaul, there’s a new menu item, “See All Attendees for Listing”, that lets you conduct followup to all attendees for all events on that listing.
You can read more on our blog post: https://www.rexsoftware.com/blog/streamline-open-homes-experience/
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Sending newsletters from the assigned agent
Sending newsletters from the assigned agent instead of one person. This gives the agent the chance to respond to the feedback. How it is at the moment it would take hours and over 15 newsletters a week to create a newsletter from each individual agent.
6 votesLast week, we released the ability to send newsletters from a contact's record owner. This means any replies to the newsletter email will go straight to that agent's inbox.
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linking to outlook calendar
The Calendar feature in REX is rubbish. It would be great if REX could link to OUTLOOK CALENDAR to set meetings and appointments
9 votesThis is now achievable with our new Rex Calendar. It has full two-way sync with Outlook, Google, and more! You can read more here: https://www.rexsoftware.com/calendar
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Contacting all clients who have inspected a property borne via private inspections and open homes through bulk txt messages in pocket
I’d love to see the ability to contact all clients to inspected a property both via open homes and private inspections throughout the sales campaign in one easy text message rather than have to get to a desktop
1 voteGreat news: this is now possible thanks to the new See All Attendees for Listing view. This comes as part of our big open homes overhaul, which you can read about in the blog post: https://www.rexsoftware.com/blog/streamline-open-homes-experience/
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Search for contacts by entering the Street they live in.
When searching for a contact and you can't recall their name but know the street they live in, this would make life a lot easier!
Also it helps when informing contacts loaded in REX in the immediate area of a listing to let them know a home near them is on the market.7 votes -
Delete Bulk Events - Open Homes
Seeing as we are able to upload recurring open home times - shouldnt there be a way to delete the recurring? At the moment you have to manually go in and delete every event individually. Can we have an option to be able to select the events in one go and remove them?
13 votesYou can now delete multiple recurring open homes with the click of a button! Thank you for the feedback :)
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quick ad feature on home screen
Quick Ad/send feature on the Home Screen:
At the moment there is no quick ad button on the home screen that will allow me to shortcut to adding a new contact or appointment. it should be the easiest thing to access so we don't resort to just saving contacts and appointments in other apps on our phone.
2 votes -
Brochures to appear in Alphabetical Order when generating PDF from Listing
It would be handy if we could have our brochures in Alphabetical order rather than the current created dated to enable easier searching.
18 votesThanks again for everyone’s votes on this one. This change is now live.
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Ability to send custom automatic replies to email enquiries/leads from REA, Domain etc
We would like to be able to set up custom automatic replies for each listing to be sent to email enquiries/leads from online portals. During busier periods we find it hard to keep up with all the property enquiries and this would ensure everyone gets a helpful response from us instantly and then from there we can also call later on certain people who have provided a number and we would like to speak to as well as people who have asked a more specific question that wasn't answered in the automatic reply. The automatic reply is more for the…
70 votesWe released the leads autoresponder in 2022 which allows you to automatically respond to all enquiries from within the CRM. This is supported by customisable templates which let you include as much about the listing as you like.
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Key register report to include Sold properties
Would love the key register report to also include Sold properties. Sometimes we hold keys for sold properties and without the ability to search for these, we have to have a paper based log. Thanks! Natasha Oxley, Eview Mt Eliza.
3 votesAs part of the new Key Registry release, you can now include sold/withdrawn properties in the key registry report!
There’s also a bunch of other exciting improvements, including the ability to check keys in & out, support for multiple keys, etc.
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