Email "Attached Documents"
When we send documents via email merge, we're finding some clients are getting confused when they read the heading "Attached Documents" and are interpreting the displayed hyperlinks as a list of 'attachments' rather than links they can actually click on. They then reply to our email saying that there was no document attached.
Is it possible to change the heading displayed above the document links in email merges to something more meaningful like:
"Click link(s) below to download your documents".
Jonathan Laird
shared this idea
Thanks for voting everyone. We're pleased to announce that there is now a setting that lets you choose to send all email attachments as real files, rather than email links.
You can learn more about this new setting - as well as the pros and cons of real attachments vs link attachments - in our announcement post.