Leads and vendor reports not matching
Currently the leads come in and sit waiting to be processed. Once this has been processed against the person and listing, currently the system does not recognise this as an enquiry. You then have to enter the details again under the contacts enquiry tab. If you do not do this, the vendor report does not recognise there has been an enquiry. This is double handling and taking up precious time.
It would be more efficient for the system to see a lead as an enquiry (as this is technically what they are) That way you don't have to do the rest of the work that is not necessary just to make sure the correct amount of numbers are showing on the vendor report.
I absoutely agree that as soon as a lead is processed, it automatically goes into the Feedback section so it can go on the vendor reports and also so you can group the contacts together to do a mass sms/email should you list a similar property. Our previous system did this and it was much more streamlined. REX is too heavy on the admin side of things which means that agents don't use the system as efficiently as it takes too much time to process leads when they could be spending that time on the phone prosecting.