Anonymous
My feedback
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18 votes
An error occurred while saving the comment Anonymous
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12 votes
An error occurred while saving the comment Anonymous
commented
I absoutely agree that as soon as a lead is processed, it automatically goes into the Feedback section so it can go on the vendor reports and also so you can group the contacts together to do a mass sms/email should you list a similar property. Our previous system did this and it was much more streamlined. REX is too heavy on the admin side of things which means that agents don't use the system as efficiently as it takes too much time to process leads when they could be spending that time on the phone prosecting.
Anonymous
supported this idea
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Agree, when a lead is processed, it should automatically go into the feedback tab. At the moment, we are sending the lead an email/SMS and then having to change the status to undo completed and then add to the feedback section so it appears on the vendor report. This is laborious and takes up too much time to complete one simple task that the agents aren't utilizing it.