Anonymous

My feedback

  1. 18 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Feature Requests » Leads  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Anonymous commented  · 

    Agree, when a lead is processed, it should automatically go into the feedback tab. At the moment, we are sending the lead an email/SMS and then having to change the status to undo completed and then add to the feedback section so it appears on the vendor report. This is laborious and takes up too much time to complete one simple task that the agents aren't utilizing it.

    Anonymous supported this idea  · 
  2. 9 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Feature Requests » Leads  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Anonymous commented  · 

    I absoutely agree that as soon as a lead is processed, it automatically goes into the Feedback section so it can go on the vendor reports and also so you can group the contacts together to do a mass sms/email should you list a similar property. Our previous system did this and it was much more streamlined. REX is too heavy on the admin side of things which means that agents don't use the system as efficiently as it takes too much time to process leads when they could be spending that time on the phone prosecting.

    Anonymous supported this idea  · 
  3. 65 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    6 comments  ·  Feature Requests » Leads  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Anonymous commented  · 

    Our previous integration with IRE had done this and it was brilliant. We're finding that processing leads in REX takes 3 times longer than in our previous system as we can't easy email the lead AND add them to the feedback section. It should be more streamlined.

    Anonymous supported this idea  · 

Feedback and Knowledge Base