Manage Subscriptions
When managing subscriptions, the first choice at the top of the list given should not be to be taken off all newsletters but to choose which one they want to be unsubscribed for so please swap these 2 choices. The contact will then have to click the button to unsubscribe from all newsletters instead of having it as the default choice.
Marie-Dominique
shared this idea
We did have it in that order at one point but got too many complains from contacts (sometimes directly to our support team) that they weren’t being unsubscribed (because they just clicked the unsubscribe option without reading anything). This would lead to contacts marking emails received as spam (increasing the chance that emails you sent to other contacts in future would land in their junk mail rather than their inbox).
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AdminAlex Babkov (Admin, Rex Software) commented
We did have it in that order at one point but got too many complains from contacts (sometimes directly to our support team) that they weren't being unsubscribed (because they just clicked the unsubscribe option without reading anything).
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Roz Grattan
commented
Yes Please!!
This is a huge thing for us.