AdminAlex Babkov (Admin, Rex Software)

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  1. 6 votes
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    6 comments  ·  Feature Requests » Brochures  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminAlex Babkov (Admin, Rex Software) commented  · 

    The merge tags currently are only for upcoming opens - are you suggesting that they be changed (just trying to work out when someone would use the merge tag for event 3 if they only have one upcoming event)?

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    AdminAlex Babkov (Admin, Rex Software) commented  · 

    How do we determine which one is the morning one and which one is the afternoon one. What do we do for agencies that don't run morning and afternoon ones?

    Maybe merge tags for first upcoming open, second upcoming open, third upcoming open etc.? Can't be controlled for specific days however.

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    AdminAlex Babkov (Admin, Rex Software) commented  · 

    If you have 10 upcoming open homes, how many should we show?

  2. 51 votes
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    5 comments  ·  Feature Requests » Contacts  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminAlex Babkov (Admin, Rex Software) commented  · 

    In the short term, I THINK the smart categories achieve part of what youre after without specifics as to the timing of the interactions (with the exception of appraisals)

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    AdminAlex Babkov (Admin, Rex Software) commented  · 

    Not a bad idea, but probably not something that belongs in the stream which is a time based list of events. Maybe something that should be getting raised in the right bar with other relationships.

  3. 4 votes
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    2 comments  ·  Feature Requests » Contacts  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminAlex Babkov (Admin, Rex Software) commented  · 

    Postcodes or actual geo radius?

  4. 3 votes
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    2 comments  ·  Feature Requests » Reporting  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminAlex Babkov (Admin, Rex Software) commented  · 

    Are there other figures you want to see or is it just those 6?

  5. 1 vote
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    1 comment  ·  Feature Requests  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminAlex Babkov (Admin, Rex Software) commented  · 

    @james, once you've double checked you definitely had open homes scheduled for Sunday, can you log a bug with the support team please

  6. 65 votes
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    5 comments  ·  Feature Requests » Users / Privileges  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminAlex Babkov (Admin, Rex Software) commented  · 

    Hi Jason, It's not a waste of time - we've released hundreds of features based on uservoice requests. This item, like every item that goes through uservoice is reviewed by our team and is on our radar.

    Which features get implemented when depends on a lot of factors (including how they related to other planned features) but engagement is definitely one of the highest indicators for us.

    A lot of our developer's time over the last 9 months has been invested into pocket - a mobile app which was the highest requested feature on this forum. A lot of our releases over the next 12 months likewise will be driven by user engagement via this medium.

    At the end of the day, it's up to you whether you engage with us here or not. Not everything posted here will be implemented (you'll see there are hundreds of requested features) but it does go a long way to helping to develop our release roadmap and ensure we can deliver as many user requests to make as many people's lives as easy as possible.

  7. 1 vote
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    1 comment  ·  Feature Requests » Contacts  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminAlex Babkov (Admin, Rex Software) commented  · 

    Hi there - you may want to split this out into two seperate feature requests - you're likely to get a lot of votes on that second request (especially if you post it in the Rexperts facebook group)

  8. 4 votes
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    1 comment  ·  Feature Requests » Other  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminAlex Babkov (Admin, Rex Software) commented  · 

    Hi there, is your reminder attached to both the property and the contact at the time of completion?

  9. 305 votes
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    under review  ·  13 comments  ·  Feature Requests » VPA / Invoices & Payments  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminAlex Babkov (Admin, Rex Software) commented  · 

    We are considering it - we're currently moving through some fairly large ticket reduction sprints to clear the way for a new user voice release which this will likely be a part of in one form or another. Can't provide any eta's at this stage.

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    AdminAlex Babkov (Admin, Rex Software) commented  · 

    Hi Emma,

    Just a quick question - do they know they can type in the boxes to quickly find what they want?

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    AdminAlex Babkov (Admin, Rex Software) commented  · 

    We'd be happy to look at alphabetically arranging these items - manual ordering isn't something we really do in the system.

  10. 1 vote
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    1 comment  ·  Feature Requests » Properties  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminAlex Babkov (Admin, Rex Software) commented  · 

    Neither the contact not the property need to be added separately (i.e. via the global add) - When you go to add an existing contact and they don't exist you are given the option to add them - same with properties.

  11. 2 votes
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    1 comment  ·  Feature Requests  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminAlex Babkov (Admin, Rex Software) commented  · 

    What would you suggest for properties with multiple owners and and owners with multiple properties? Would you ever show past owners / tenants, current tenants, other contact types if we add them?

  12. 3 votes
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    2 comments  ·  Feature Requests » Other  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminAlex Babkov (Admin, Rex Software) commented  · 

    Hi Alana,

    It would probably make more sense for REA to update their XML standard to accept an unconditional date - after which they can choose to display it however they like on their site. They change their general policies about what should be sent when on a frequent basis. The current solution we offer is to ensure flexibility for different portal providers and the way different agencies work.

    You may want to get in touch with REA directly to suggest this.

  13. 61 votes
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    5 comments  ·  Feature Requests » Contracts  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminAlex Babkov (Admin, Rex Software) commented  · 

    It can get a little more complicated...

    Contract Issued is when the contract is sent to the buyers -> We don't track this. Even if we did, when would this status expire if the buyers did not go ahead with it... i.e. where would this be recorded?
    Contract sent to vendor -> As above
    Cooling off Expiry -> This is probably common enough that we could potentially track this as its own field.

    What do we do for agencies that do not use these statuses or have slightly different statuses that they want to track - how do we avoid clutter for them and for you if someone else requests other items to be stored?

    Happy to have further thoughts on this to keep the discussion going.

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    AdminAlex Babkov (Admin, Rex Software) commented  · 

    Hi Kathy, we do track the hold status which does display on the listing list views and record views though admittedly it doesn't show on reports.

    The rest of the item's you've mentioned - you'll need to go into significantly more detail on each one separately in terms of what you would expect to trigger that status, what the priority of statuses is, how the statuses expire, what insight the status gives you, who it's useful for etc.

  14. 9 votes
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    3 comments  ·  Feature Requests » VPA / Invoices & Payments  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminAlex Babkov (Admin, Rex Software) commented  · 

    If you are looking to give an indication of payable amounts, why not just send a marketing schedule instead rather than an invoice?

    What happens for example if the property is sold before you've completed your advertising campaign - is the invoice you sent that charged for items that weren't completed / booked still valid at that point?

  15. 3 votes
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    1 comment  ·  Feature Requests » Other  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminAlex Babkov (Admin, Rex Software) commented  · 

    Re this item: --Option to display more than 20 records / page--

    This is already possible. Click on the page number, choose number of records you'd like to display per page. Shoot through an email to support if you can't find this one.

    Will leave the rest of the items open though I'd recommend you split out the Newsletter Sorting OFI times item to another user voice request.

  16. 39 votes
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    3 comments  ·  Feature Requests » Trust Accounting  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminAlex Babkov (Admin, Rex Software) commented  · 

    @Mishelle, suggest you log a different feature request with more info (how the report would work, what state you're in, what you need it for, how compliance requirements might be different in other states etc.). If / when this "List of Ledgers" feature is implemented, the ticket will be closed and your comment unfortunately lost.

  17. 12 votes
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    2 comments  ·  Feature Requests » Feedback  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminAlex Babkov (Admin, Rex Software) commented  · 

    Feedback is currently sorted by date on the report. What are your thoughts on it becoming harder for vendor's to isolate new feedback (as opposed to previous feedback)?

    Although threading may be useful, how do you weigh this against the above. Also how do you expect this to work with date ranges on feedback (would older feedback appear even if it wasn't in the date range to ensure the entire thread stack is showing)?

  18. 1 vote
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    4 comments  ·  Feature Requests » Commissions  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminAlex Babkov (Admin, Rex Software) commented  · 

    Hi, i've had a look at this ticket and can recall the reason for the response.

    The awards are designed to allocate 100% of commissions allocated to your office to the remaining agents within your office. You do have a somewhat interesting setup in that you split your overall commission with your conjunctional office and your internal agents rather than first paying the conjunctional office and then splitting the balance.

    The work around they've given you is valid in this case though i can see how it might affect your award reports even if it is by a small amount.

    If we did give you accuracy to three decimal places, will your figures line up close enough?

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    AdminAlex Babkov (Admin, Rex Software) commented  · 

    Hi there, are you referring to award allocations? Can you provide some further details and perhaps some screenshots. Alternatively, would you mind referring me to the support ticket you lodged (there should be a link in your email correspondence).

  19. 3 votes
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    1 comment  ·  Feature Requests » Reminders  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminAlex Babkov (Admin, Rex Software) commented  · 

    Thanks Larena,

    What types of actions were you able to trigger other than sending emails?

  20. 7 votes
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    2 comments  ·  Feature Requests » Commissions  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminAlex Babkov (Admin, Rex Software) commented  · 

    Hi Aaron, could you clarify a bit further on this?

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