Be able to sort contacts by their residential suburb
We recently had a staff member leave and wanted to reallocate their contact ownership to remaining sales staff but based on their residential suburb. Anyone in Sales knows that generally every person has their own suburbs that they are the "specialists" in and that's how I wanted to allocate these contacts. I found a way around it, but it was very difficult and time consuming. And what if you want to contact everyone in a particular suburb to let them know about a listing or sale? I'm not sure why the residential address is a text box and not separate fields for Street and Suburb and Postcode like pretty much every other database on the planet...
I completely agree. In what world does a CRM system not perform its most basic function of managing contacts and ability to filter your list of contacts by something as obvious as a residential address. We are working in sales here, location searches need to be implemented.