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Feature Requests

Welcome Rex Users!

Let us know what you really want out of the system you use in your businesses every day!

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Current Feature Request List

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344 results found

  1. Display the "+" icon on the home page of Pocket

    At the moment if we receive a phone call out of the office we need to make multiple clicks before we can create a note/feedback to make a record of the discussion. Having the "+" icon appear on the home page of pocket would enable quicker access.

    9 votes
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    0 comments  ·  Other  ·  Admin →

  2. automatic responses

    Can you please have the option to Provide automatic responses to buyer enquiries? Sometimes we can hundreds of enquiries, we can simply deal with these with set templates including specific information ,

    2 votes
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    1 comment  ·  Listings  ·  Admin →

  3. QR codes for open homes and collecting buyer details.

    It would be a great idea to integrate with QR codes for our listings, so we can have a code printed largely on entrance, the buyers can scan and enter their details and it feeds into the open home feedback for that listing.

    41 votes
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    2 comments  ·  Contacts  ·  Admin →

  4. viewing confirmation

    automatic emails sent to person viewing and owner of property when a viewing is confirmed with traffic light system as you confirm viewing with all parties

    4 votes
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    0 comments  ·  Admin →

  5. Calendar - auto SMS attendee reminders

    When entering an appointment in the Rex calendar, it would be amazing if you could just tick a little box that will send an automated SMS template to the attendees reminding them about their appointment time, say 24 hours (would be even better if this was customisable as well) before their appointment.

    As real estate agents have minimal time as it is, this would greatly assist our team in regards to making sure that all appointments run smoothly and to minimise the risk of no show's.

    2 votes
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    0 comments  ·  Calendar  ·  Admin →

  6. Option to Archive instead of Trash a Contact

    When a contact is trashed, all related historical details are removed ie associated contacts, listing & properties, and the contact no longer appears in basic search results.

    For continued integrity of the historical data in the CRM, it would be great if you could chose to ARCHIVE instead of Trash.

    By doing this, all relevant information is still attached to the contact for historical purposes but the contact is no longer an "active" contact, they are marked as Do Not Contact and have an Archived status and tag.

    This means, if you search for the trashed contact (or related historical…

    3 votes
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    0 comments  ·  Contacts  ·  Admin →
    completed  ·  AdminRex Software (Support, Rex Software) responded

    Thank you for the suggestion. We have added the ability to archive a contact. On the contact record screen, click the “More” dropdown and select “Archive”. See the attached screenshot.

  7. Please can we have the Rosie Calendar added to pocket

    Hi can we have the Rosie calendar added to pocket? We can then see our appointments directly in pocket. We will be able to see contact details to call straight away if block viewings etc. Book future appointments.

    1 vote
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    completed  ·  2 comments  ·  Integrations  ·  Admin →

  8. Reminder automatically assigns to the user creating the reminder

    When you Add a reminder it automatically assigns to the user creating the reminder not the record owner

    3 votes
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    1 comment  ·  Reminders  ·  Admin →
    completed  ·  AdminRex Software (Support, Rex Software) responded

    Thanks for the suggestion. We have altered this functionality, so now when you create a reminder, it will default to the record owner. However, the option remains to assign it to someone else with the dropdown.

  9. Auto assigning a match profile from Leads & ofi/inspection contacts

    It would be amazing for REX to be able to auto populate a buyer match profile on to a contact when it is inputted into the system from a LEAD & OFI/Private Inspection. It should populate from the property that the buyer enquired on or inspects within $50k either side.

    Other CRM systems do this and it is amazing for matching buyers quickly and saves time with the agents having to manually put a match profile on to each contact. This is a must have ASAP for agents using the system efficiently and being able to confidently tell an owner…

    23 votes
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    3 comments  ·  Match Profiles / Auto Updates  ·  Admin →

  10. Create a Reminder when entering a note

    Have a tick box within adding a note section so that if you add a note when talking to someone, you can tick the box to create a reminder to call that person back if need be. Instead of double handling by creating a note then creating a reminder.

    77 votes
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    5 comments  ·  Reminders  ·  Admin →
    completed  ·  AdminRex Software (Support, Rex Software) responded

    We have added a tick box that will allow you to also create a reminder at the point of creating a note, hopefully saving you from doing double data entry. See the attached picture.

  11. Ability to search and find contacts by mobile numbers on country code in pocket and rex

    Given the various formats that mobile numbers and landlines can be provided to agents and property managers in, its frustrating to have to search twice or more to determine if a contact is already in the system, due to the prefix formatting. This simple change could save lot of time for agents and admin staff.

    7 votes
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    0 comments  ·  Searching  ·  Admin →
    completed  ·  AdminRex Software (Support, Rex Software) responded

    We have introduced more robust searching in the CRM, so you can search for contacts by their mobile number, regardless of their prefix. Our smart search engine treats '04' and '+614' and '614' as the same thing so the results are resilient to various formats. This functionality will also be coming to Rex Mobile's global search too in the future.

  12. Filter Records by Certain Track or Lack of a Track

    I think its important to be able to find all contact without an up and coming reminder or track associated to them. This way you can make sure people don't slip through the cracks

    41 votes
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    8 comments  ·  Tracks / Templates  ·  Admin →
    completed  ·  AdminAlex Babkov (Admin, Rex Software) responded

    You can now search for contacts, properties and listings that have no active tracks or that have specific tracks applied. 

    You can use our new AI filters with a prompt like "No track applied", "Doesn't have track" or "Has {track name} applied".

    You'll also find the filter in the advanced filters section of each module.

    • For "no track applied" - search "Active Tracks - Track" "is empty"
    • For specific track applied - search "Active Tracks - Track" "is any of" The track name


  13. Contacting all clients who have inspected a property borne via private inspections and open homes through bulk txt messages in pocket

    I’d love to see the ability to contact all clients to inspected a property both via open homes and private inspections throughout the sales campaign in one easy text message rather than have to get to a desktop

    1 vote
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    0 comments  ·  Other  ·  Admin →

  14. Sending newsletters from the assigned agent

    Sending newsletters from the assigned agent instead of one person. This gives the agent the chance to respond to the feedback. How it is at the moment it would take hours and over 15 newsletters a week to create a newsletter from each individual agent.

    6 votes
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    0 comments  ·  Newsletters / Mailing Lists  ·  Admin →

  15. Setting reminders default to show all outstanding tasks not just todays tasks

    Can we change this default setting to ensure all overdue and current reminders are present in the agent dashboard? It makes no sense to have outstanding reminders hidden as they still need to be actioned and it creates a situation where tasks are getting missed. I can see from the above request search there have been multiple users bring this issue up and the idea has always been rejected. It makes no sense at all to ignore overdue reminders, what is the point of reminders at all if you only see what is due on a given day not what…

    3 votes
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    0 comments  ·  Reminders  ·  Admin →

  16. Ability to have two active appraisals (Rental & Sale)

    In REX there is only one place to input appraisals. This has proven to be an issue for properties that are having a sales and rental appraisal with the only way around this is by archiving one and then entering the other. However, this is an issue as this information feeds to be able to create documents with this information automatically being filled. However we can only do it for one and not the other. Is there a possibility that your program can allow more than one active appraisal? That way each staff member (Sales Representative and Business Development Manager)…

    23 votes
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    0 comments  ·  Appraisals / OABs  ·  Admin →

  17. quick ad feature on home screen

    Quick Ad/send feature on the Home Screen:

    At the moment there is no quick ad button on the home screen that will allow me to shortcut to adding a new contact or appointment. it should be the easiest thing to access so we don't resort to just saving contacts and appointments in other apps on our phone.

    2 votes
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    completed  ·  0 comments  ·  Other  ·  Admin →

  18. Zapier

    It would be fantastic to see a Zapier integration for Rex - the possibilities would be endless.

    we'd use it to integrate with Facebook Pages to automate our organic listing content. Also to feed leads from Facebook back into Rex.

    17 votes
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    1 comment  ·  Integrations  ·  Admin →

  19. linking to outlook calendar

    The Calendar feature in REX is rubbish. It would be great if REX could link to OUTLOOK CALENDAR to set meetings and appointments

    9 votes
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    0 comments  ·  Calendar  ·  Admin →

  20. Search for contacts by entering the Street they live in.

    When searching for a contact and you can't recall their name but know the street they live in, this would make life a lot easier!
    Also it helps when informing contacts loaded in REX in the immediate area of a listing to let them know a home near them is on the market.

    7 votes
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    completed  ·  0 comments  ·  Searching  ·  Admin →
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