Feature Requests

Welcome Rex Users!

Let us know what you really want out of the system you use in your businesses every day!

Please include as much detail as possible about what the feature is and how the feature would make your life easier – this will encourage other rex users to vote for your request rather than creating a duplicate idea. The more votes you get the quicker your idea will come to our attention :)

How it works:

  • You can add as many new ideas here as you like but each new idea that you add will cost you one of your votes.
  • You have ten votes to use. You can distribute these however you like with a maximum of 3 on any single item. You can remove a vote if you change your mind and put it elsewhere.
  • If you have voted on an item that is then implemented, you will get those votes back to use again.

Remember – no request is too small :)

Happy voting!

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  1. Autosave

    Just have the page sasve automatically when leaving or moving to the next screen

    1 vote
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Unfortunately this is not something we’re looking to implement into the system at this time. We value your feedback though – if you have any further suggestions please don’t hesitate to send them through.

  2. Reminder email sent when listing is due to expire

    It would be ideal if a reminder email could be automatically sent from REX to the listing agent 5 days out from the listing's expiry date to prompt them to have the agency extended or renewed before the current agreement expires.

    4 votes
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    0 comments  ·  Listings  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for your suggestion! Agents should be checking their Rex dashboards on a daily basis to keep up to date with expiring authorities etc. Due to this, we’re not currently looking to include what you described in the system. We certainly value your feedback however – so if you have any more suggestions feel free to send them through.

  3. Modify templates

    The ability to modify or delete templates, tracks, mail merges etc that come with the system. Rather than duplicating the template, which creates clutter some templates only need minor modification to suit our business style.

    3 votes
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    0 comments  ·  Tracks / Templates  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there, there is a reason these work the way that they do – it allows us to push updates to our templates out.

    Once you have duplicated the template, simply “hide” our template via the action menu available in the admin area and they will no longer appear in your system. For more info on this please contact our support team.

  4. 13 votes
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    0 comments  ·  Listings  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for the suggestion; it’s a great idea but unfortunately we’ll have to close this one as we don’t believe it’s technically possible. Characters are of varying widths, so two different blocks of text take up a differing amount of space – even if they’re both the same letter count. Letting you select a maximum letter count is possible, but you could still get text “overflowing” the allocated space, so it wouldn’t really solve the issue.

  5. ​Amend trust transactions (rather than having to void & redo them)

    We should be able to edit trust transactions up until the time they are reconciled in Rex.
    Due to the different bank clearing timeframes, sometimes dates money was paid or received will change on the bank statement. Rather than having to reverse and then re-enter this it would be great if we could edit the date instead so that our bank transactions and Rex transactions are mirrored.

    12 votes
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    1 comment  ·  Trust Accounting  ·  Flag idea as inappropriate…  ·  Admin →

    After checking with a number of auditors on this matter and referring to various legislation we’ve confirmed that this wouldn’t be particularly legal. You may instead want to vote for the “hide reversed transaction” feature (suggested here https://rexsoftware.uservoice.com/forums/170987-feature-requests/suggestions/10200978-hide-feature-for-reversed-trust-transactions) and / or suggest another feature that might make the “correction” process a simpler workflow.

  6. Internally message other agents

    The ability to message other staff within REX would be used a lot - that way, a salesperson could let admin know that something specific has happened that they need to be aware of - great for keeping rental BDM's talking to salespeople and for the admin/sales conduit to be strong. It's more a message, not assigning a task or track. And it keeps all messages in REX, rather than back to email

    1 vote
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for the suggestion. We understand how this might assist communication flows within your business. However the complexity and immense size of a project like this is not something which we currently have the appetite for. We recommend using a dedicated messaging tool like Slack.

  7. 1 vote
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    0 comments  ·  Trust Accounting  ·  Flag idea as inappropriate…  ·  Admin →

    Unfortunately this is not something we’re looking to implement into the system at this time. We value your feedback though – if you have any further suggestions please don’t hesitate to send them through.

  8. eBrochure Link

    It would be great if the eBrochure link can customised to either your own Agency website, a REA or Domain site.

    2 votes
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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Unfortunately this request doesn’t line up with the way the feature works.

    Emails etc. advertising a listing can be sent at any time and must have a valid link at the time they are constructed. In order for this feature to work we’d need to disallow any emails (match, manual, newsletters) from being sent until the listing had gone up, response been (successfully parsed etc). This conflicts with the way many of our users run their businesses.

    In addition, in the event that there are multiple REA feeds on the one listing, we’d have confusion about what the correct link to use is.

    If concern is exposing more listings / agency profile and you’d like to promote REA rather than your own website, if you want, it is possible for you to modify the default ebrochure format to link out to your agency profile on REA.

    Separately, if you…

  9. Add in Dormant Status to Hot Warm Cold ranking

    We need a new "dormant" status which reflects contacts that are in the database and should receive passive marketing information but should not be actively marketed to / contacted by sales people.

    This will help by discerning between unresponsive leads and long term cold leads which must be followed up.

    This status reflects a comfortable middle ground between a "DNC" status and a "Cold" contact.

    29 votes
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    0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for the suggestion. We already have the functionality to assess how dormant interest is on a contact. In addition to the normal interest level, we have a “last contact date” field which can be used to infer how engaged a contact is. We believe it is counter-intuitive to add another interest level which would introduce more manual data entry and data management for our clients.

  10. 4 votes
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    0 comments  ·  Match Profiles / Auto Updates  ·  Flag idea as inappropriate…  ·  Admin →

    Hi all, match alerts are a feature designed to keep active purchasers informed about new stock and price movements in stock they are interested in on a continued basis.

    Newsletters are there to inform them about less time sensitive information. Unfortunately, at this stage, moving these kinds of details to match alerts is not something we’ll be looking at.

  11. Ability to add external Selling Agents

    We have external Sales Consultants who are non Rex users and the ability to add these names as the Selling Agents would be great.

    5 votes
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for your suggestion Gai. Whilst we’re not currently looking to include what you described in the system. We certainly value your feedback! If you have any more suggestions feel free to send them through. 

  12. Option to use photos already loaded when re-listing a property

    It would be great if you could have the option to use the photos already attached to the property when you go to relist it. This would be really helpful when listing rental properties in particular as you use the same photos most of the time.

    1 vote
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    0 comments  ·  Listings  ·  Flag idea as inappropriate…  ·  Admin →
  13. MORE THAN ONE ACCEPTED CONTRACT

    In a lot of instances you will have more than one party with an accepted offer on a property and they will enter a contract race.
    We need the ability in the system to have more than one offer in acceptance and also to have a live commission sheet for each.
    We only mark the offer as fallen once the winner goes unconditional.

    27 votes
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    2 comments  ·  Contracts  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there,

    This isn’t something we’re likely to support in the near future.

    You could theoretically achieve this currently by performing the following steps:
    1. Mark the currently active contract as fallen.
    2. Mark the backup contract as accepted (not backup).
    3. Create a commission worksheet for the backup contract.
    4. Do the reverse of steps 1 and 2 (reactive the orignial contract).

    The steps above allow you to create a commission worksheet for your backup contract which can then be accessed and modified using the “View Past Worksheets” button on the commission screen.

  14. Deleting Contracts

    When changing over to REX and adding all of our properties, and sales there were some duplicate contracts added when trying to get used to the program, now we have had to mark those as fallen contracts which display on our reporting and don't reflect an accurate report. We would like the ability to delete the irrelevant/duplicate contracts

    1 vote
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    0 comments  ·  Contracts  ·  Flag idea as inappropriate…  ·  Admin →

    Unfortunately this is not something we’re looking to implement into the system at this time. We value your feedback though – if you have any further suggestions please don’t hesitate to send them through.

  15. 1 vote
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    0 comments  ·  Listings  ·  Flag idea as inappropriate…  ·  Admin →
  16. Financial Reports

    We need the ability to have a sales report that shows within a specified date range
    - All new deals (contracts)
    - Deposits taken
    - Exchanged (unconditional) properties
    - Settled (released) properties
    The report needs to show totals of sale prices and commission as well as the listing and selling agent initials.
    The report should also move the property to its applicable area so it only appears once in the stage it is in (whatever its latest status is within the date range)
    There also needs to be on the pending settlement report an area that shows the amount of…

    45 votes
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    5 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →

    As mentioned below, these are available as separate reports.

    Please contact our support team if you require help with finding the appropriate reports.

    if you have any additional suggestions, please don’t hesitate to send them through.

  17. We need the ability in the word processing area to know if the a letter/document is running over onto a second page - basically like in word

    There is no way when you create a letter/document to know when the text goes onto a second page etc....you cannot see this until you download the document. At this point if it has gone over and you need to amend you have to create the document and start again and this process goes on and on until you get the formatting correct.
    It would be a lot easier to view the document like you can in Microsoft word so you can see when the text moves to the next page etc.

    44 votes
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    5 comments  ·  Tracks / Templates  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Guys,

    We barely ever say entirely no to features, but this one is technically impossible for us to implement.

    A very large number of factors go in to determining whether a letter will go over on to multiple pages (going from simplest to most complicated):

    • Page Margins.
    • Line Height.
    • Font Height / height of individual characters which varies from font to font.
    • Manual Page Breaks injected by you.
    • The way that a font is rendered on your operating system.

    The way that microsoft word – a tool with millions of lines of code (built exclusively for word processing) is written – is very different to the way that our web based editor is written and its capabilities are very different to the ones that we have access to.

    Unfortunately without actually rendering the letter we don’t have any idea how many pages long it will be.

    If this is…

  18. Every User to have access to the demo account from the HELP menu inside rex

    As a user trying to get to know the system it would be great to be able to go and test how something works before you do it live. Particularly in the case of Trust Accounting as this module leaves footprints and doesn't have an extensive help and training video series so you are left guessing a lot of the time.

    3 votes
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Phil,
    Please contact our support team who will be more than happy to provide you with access to our demo account.
    You will then be able to practice and test out the trust accounting module etc without uploading or putting fake data into your Rex account.

  19. Edit the REX Newsletter Template

    It would be good to be able to edit portions of the REX Newsletter Template, mainly contact details so you could send a newsletter out generically from the office or from a specific agent. At the moment we can only edit colours and fonts which is great for getting company branding right, but then we have not choice over the other details that are added. I would like to be able to choose from a drop down menu what item appears where ie office name or agents name, office details or agents details

    1 vote
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    declined  ·  1 comment  ·  Newsletters / Mailing Lists  ·  Flag idea as inappropriate…  ·  Admin →
  20. Combine sales advice & commission worksheet

    It would be excellent if we had the option to print the sales advice and commission worksheet together on 1 page, at the moment we have to sort of tear off the commission worksheet and staple it to the bottom of sales advice for all the information to be neatly on the front of our contract folders.

    12 votes
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    1 comment  ·  Commissions  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for the suggestion. The effort required to synchronise these flows together is too large to consider at the current point in time. There is however a release coming soon which will heavily optimise the process of sending sales advices/memos.

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