When you send a message to your contact via the pocket app, once your contact replies it should automatically upload into you pocket app or your data5 votes
This is a great suggestion! Unfortunately, iOS and Android do not let apps read inbound text messages so this one can’t be implemented.
Log Call note or feedback from "Incoming" call on mobile device i.e. if a recognised rex call comes in (not through app)
Have the ability to log a call with note or feedback from "Incoming" call on mobile device if that number is recognised by Rex database (the same way as if you were doing outbound calls from Pocket)
OR if it automatically pushed you to Pocket after the call to log the detail.11 votes
Thanks for the great suggestion – we definitely agree that a feature like this would be fantastic. Unfortunately however this is not technically possible, due to iOS & Android restrictions.
Can we please have the capacity to put in more than one video link for each property please?! We often have more than one video and would be nice not to have to put links in the advert wording and instead have them all uploaded and showing like a proper video link.3 votes
The video links are modelled based on the allowances that the portals make for videos – unfortunately based on their definitions, each listing can only have one video.
Until that changes we don’t have a meaningful way to send multiple links which is why we currently don’t support them.
I’ve tried pocket kiosk, and it’s a good step, but is missing some crucial features that are offered by the likes of Homepass. Specifically, the ability to send documents directly to buyers via the app, add notes, and mark people’s interest levels. If these things were added, I’d have no hesitation in switching across to Pocket Kiosk.1 vote
@Nic – The kiosk is designed specifically for self registration by users.
Give the normal pocket app a try on the ipad – the new open home flows make it just as easy to register attendees as the kiosk does but the app also gives you the benefit of the rest of the features you’re asking about (adding notes, interest levels, sending documents etc).
There are also a couple of threads going on in rexperts that discuss this a bit further: https://www.facebook.com/groups/rexperts/
Would be nice to have the ability to have different invoice templates to choose from. As a company we might have 2 different accounts in which we want to invoice from and at the moment we can only put in one lot of account details.4 votes
Thanks for the suggestions! We’ll close this one for now as we need a bit more information. Feel free to reach out to firstname.lastname@example.org with more details (see Alex’s comment below).
Would be ideal that when a call comes in Pocket already recognises this. and the call itself was noted in the clients stream in REX. Incoming call received or outgoing call. At the end of the call also would be ideal if you could enter a note on what the call was about then just press save and it will attach tonthat client.
moving on from this would to recognise communication / emails sent to this client through gmail or outlook also and automatically add to the clients stream.10 votes
We’d love to be able to implement this but unfortunately iOS puts a restriction on us being able to do anything beyond identify the call – our app doesn’t even get notified a call is happening for security and privacy reasons – behind the scenes we populate an iOS database and it uses that to identify the incoming call without ever notifying our app a call happened.
Regarding your suggestion on emails, setup autoforwarding of emails to your personal email Dropbox address.
If anything changes on this front, we will definitely revisit but at this stage there’s nothing we can do.
Brochure - add a Landscape option. Our Agency currently has A3 Landscape window cards for new listings.1 vote
I think you may find that this is already a feature with the brochures in Rex. Check out this help article for more info – http://help.rexsoftware.com/brochures-brochure-builder-basics.
If you have any troubles with this, contact email@example.com for further assistance.
It would be a great feature to be able to add a time specific reminder to actions and have an alert at that time. I've missed a few call backs as they have said call back in an hour etc and I've become caught up with other work. this would help greatly1 vote
It looks like this suggestion was already created somewhere else – https://rexsoftware.uservoice.com/forums/170987-feature-requests/suggestions/7729791-reminders-to-have-a-due-time-option
Please feel free to add your votes to that one, as we’ll close this one off now.
Implement the option to add listing documents to a 'match profile' email. That way, we won't have to send a second email containing the listing documents, which is a bit of a lack of efficiency.
The current match profile email settings do not allow this. Once the properties are flagged and we're ready to send the list off, there is only the option to edit the message but no option to attach relevant documents.3 votes
If you mark a document as public it will appear on the ebrochure that the match profiles link to.
From the https://www.rexsoftware.com/feature-release-public-documents/ release: Marking a document as public … “will show your document by default on any e-brochures you generate for the listing, or when you push your listing to a Siteloft website.”
REX - Can there be a legal tag that stops the names and details its attached to from being sent in a bulk email? So the contact tagged does not link to external sites (eg ActivePipe). This would mean we are not spamming the people that we have limited but professional contact with.1 vote
Re active pipe, you’ll need to contact Active Pipe. I believe there is some tag that they respect to this effect.
Re Rex – users shouldn’t be included in bulk emails (i.e. newsletters) unless they’re on mailing lists.
If you want them opted out of all correspondence, use the Do not contact flag.
Currently if you email a street and a vendor owns multiple properties on the street they get an email per house. As I don't want to harass and bombard my clients with multiple emails on the same topic it would make sense that you can email vendors on the street as an option to stop this happening3 votes
What you should be doing, is opening the list of related contacts attached to the properties, then sending them the letter/email. This way they will only show up once, and only receive one letter/email.
For more information, get in touch with firstname.lastname@example.org.
Can we please have default year 2017 not 2016 when we adding reminders or events.4 votes
It sounds like your computer may be currently configured to 2016. If you’re sure this isn’t the case, please get in touch with our support team via the Help menu bar in Rex.
When managing subscriptions, the first choice at the top of the list given should not be to be taken off all newsletters but to choose which one they want to be unsubscribed for so please swap these 2 choices. The contact will then have to click the button to unsubscribe from all newsletters instead of having it as the default choice.4 votes
We did have it in that order at one point but got too many complains from contacts (sometimes directly to our support team) that they weren’t being unsubscribed (because they just clicked the unsubscribe option without reading anything). This would lead to contacts marking emails received as spam (increasing the chance that emails you sent to other contacts in future would land in their junk mail rather than their inbox).
Currently the accepted status shows the property as Under COntract on websites - The option is very much needed to display Under Contract or not to display. It is very detrimental to sellers if the contract is conditional0 votes
This option already exists, please contact support.
I see you updated and added Notes, which is great. Any chance the notes can be available to write multiple lines. If you type in notes and hit enter, it seems like it's dropped to the next line, but when you click done it just continues to add to the same line.
For example this is what we would like to see.
1/1/17 - Note added
3/2/17 - Next Note Added
At the moment, it displays all on one line like below..
1/1/17 - Note added 3/2/17 - Next note added1 vote
Hi there – thanks for getting in touch.
This isn’t how we expect the notes to work and should display how you enter them.
I’ve got in contact with you in a separate email, so we can troubleshoot this one – thanks again!
Worksheet not working for deductions - Deductions in the Commission Worksheet – Deductions types should be switched around. Currently if there is a marketing fee (2b) and a referral/conjunction fee (2a) they have to be entered under the incorrect header as the marketing fee is a commission reduction that is applicable to the referral/conjunction fee.2 votes
In most situations I can’t imagine an agency would agree to accept 30% of the total commission after you had removed a marketing fee?
If you do have this situation you may need to simply enter a specific dollar figure to compensate.
I would like to be able to add an "exclusive" banner to the main photo of a listing. This would also feed through to the portals we load to.1 vote
Thanks for your suggestion, whilst this is not something we are looking to implement via Rex, we can suggest that you add the overlay prior to uploading the photo to Rex. You can do this using a photoshopping tool, or by asking your photographer to add it for you.
In Sub-categories - is there anyway we could add an "As Is Where Is" ? to x match with match profiles request1 vote
Unfortunately, the sub-categories are pre-defined by the portals, this means we’re unable to customise these for you.
We suggest that you get in touch with the portals directly to discuss options for custom feeds.
If you require the details for match profiles, we suggest using tags. Check out this help article for details on using tags in Match Profiles: http://help.rexsoftware.com/match-profiles-using-tags-as-criteria
It would be great if we were able to specify the inquiry source for Internet (Portal) since there are a number of portals that we subscribe to. Most of our inquiries come from our listings on those portals (realestate.com.au, realcommercial.com.au businessforsale etc..) and it would be really helpful to know which of these portals is worth the monthly subscription. The one option for enquiry source Internet (Portal) does not give us visibility on wich portal is the most efficient.4 votes
Thanks for taking time to get in touch. You actually have the ability to do this already. What you’ll need to do is set up additional Enquiry Sources from “Admin > Custom Values & Mailing lists”.
For more information, get in touch with the team at email@example.com.
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