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Lauren

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  1. Task based KPI report

    25 votes
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    2 comments  ·  Feature Requests » Reporting  ·  Admin →
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    Lauren supported this idea  · 
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    Lauren commented  · 

    Yes this would be great if we could measure phone calls made for the month for the individual agent rather than having it spread all over the KPI report

  2. KPI report on how many phone calls

    8 votes
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    1 comment  ·  Feature Requests » Reporting  ·  Admin →
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    Lauren commented  · 

    I should note that we would like to not only hold individuals accountable but also for motivational fun have competitions each month to see who is tracking with the most call backs

    Lauren shared this idea  · 

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