Tania

← Customer Feedback for Rex Software

My feedback

  1. Notifications for pocket

    59 votes
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    5 comments  ·  Feature Requests » Reminders  ·  Flag idea as inappropriate…  ·  Admin →
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    Tania commented  · 

    iCal intergration for pop up reminders would work well. I love using the calendar.

  2. Option to assign a contact to multiple agents

    42 votes
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    4 comments  ·  Feature Requests » Contacts  ·  Flag idea as inappropriate…  ·  Admin →
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    Tania commented  · 

    I agree REX needs to work on this. A short term solution we use is to add agent initials at the end of contact surname. Searching contacts is easer to select the assigned contact. Hope this helps in the meantime.

    Tania supported this idea  · 

  3. Highlight contact records owned by you when searching

    37 votes
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    6 comments  ·  Feature Requests » Contacts  ·  Flag idea as inappropriate…  ·  Admin →
    planned  ·  AdminRex Software (Support, Rex Software) responded

    We loved your suggestion just as much as everyone else did, and so we’ve moved it into the development backlog. We can’t give you an ETA at this time – but we thought we’d let you know it’s in the pipeline. Thanks again for the wonderful suggestion – keep them coming!

    Tania supported this idea  · 
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    Tania commented  · 

    Agree with the past comments. To get around this our clever admin enters the agent initials (in brackets) after the surname when contact is created. Searching the multiple contact entries can be identified by the agent initials.

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