4 results found
All of our Agents have assistants/support staff who use our Agents profile. They usually are tasked with setting up buyer alerts etc and when sending emails from Rex, the reply is being sent back to Agent's email. Could we suggest an option to be able to attach an additional email to each profile that can be directed to the assistant for admin purposes only3 votes
Hi Natalie. Thank you for the suggestion. We recommend that each person has their own user account that they log in to, that is uniquely associated with them. We recommend this for security reasons.
Thank you for the suggestion. The nature of emails means they are sent instantly with no option to recall. Other services like Gmail or Outlook provide an optional grace period before sending an email where you have the ability to recall an email. This is too technically complex for us consider at the current point in time.
Currently if you email a street and a vendor owns multiple properties on the street they get an email per house. As I don't want to harass and bombard my clients with multiple emails on the same topic it would make sense that you can email vendors on the street as an option to stop this happening3 votes
What you should be doing, is opening the list of related contacts attached to the properties, then sending them the letter/email. This way they will only show up once, and only receive one letter/email.
For more information, get in touch with email@example.com.
Ability to use REX for all incoming and outgoing EMAILS. This would enable the company to force staff to have rex open instead of outlook. Also enable company to manage incoming and outgoing email communication thru the CRM.1 vote
Hi andy, while we love seeing agencies use rex in new and exciting ways, we’re definitely not an email client and would recommend you use tools that have been specially developed for the job!! There are a lot of tasks and small interactions you have with your email client that make it friendly that you may not notice on a day to day basis.
In terms of ensuring agents are using the product – it’s best to mandate this via written policies within your office if it’s something you want to encourage.
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